The most objective method to resolve the speech privacy question is to quantify the effects of increased attenuation and sound-masking on intelligibility. This exercise can be done using ASTM E1130-08, Standard Test Method for Objective Measurement of Speech Privacy in Open-plan Spaces Using Articulation Index, for calculating the articulation index (AI)—a metric of speech intelligibility taking both factors into account. While ASTM E1130 references an open-plan configuration, it is generally agreed this method can also be applied to closed spaces, with slight modification to the test equipment used.
AI calculation is based on several measurements taken in the space in question, as well as a standardized normal voice level. Onsite testing determines the amount by which a voice level decreases between the source room and the listener location. This is subtracted from the standardized voice level to give the volume in the listener location. That volume is compared to the background sound level in that location. The difference between the volume of the voice relative to the volume of the background in each of the third-octave frequency bands (200 to 5000 Hz) provides the SNR in the listener location. The articulation index method assigns a specific weighting formula to determine an AI contribution within each frequency band. These are summed to arrive at the AI value.
Using this method, the impact of raising the wall attenuation and the masking level can be quantified, allowing one to compare the two strategies. As wall attenuation increases, for each decibel there is a growth in speech privacy levels. Mathematically, the same can be achieved by raising the background sound level by a decibel. To understand why, one needs only to look to the step in the above AI calculation that determines the SNR. If a wall decreases the intrusion of voice into the room by a decibel, then the SNR drops by a decibel. An identical drop occurs when the masking volume is raised by one decibel.
Depending on many factors—including mechanical system noise—the background sound level in closed rooms without sound-masking usually ranges from the low 30s to 40 dBA. Levels for sound-masking in closed rooms range from approximately 40 to 45 dBA, depending on the room’s size and other conditions. In other words, sound-masking typically adds approximately 5 to 12 dBA of ambient volume. This is the reason one sometimes hears that including sound-masking adds 10 STC points to walls.
Since ceiling tile in closed spaces already attenuates sound transmission to neighbouring areas, in most cases it is unlikely extending the wall above the ceiling will produce a greater increase in attenuation. This is particularly true when the space’s design follows the recommendation for tiles with a CAC of 35 to 40. Of course, if wall and ceiling specifications are low, then benefits may be found by upgrading those elements while also controlling the background sound levels.
In most situations, sound-masking provides not only the cost and flexibility advantages, but also as good or better speech privacy. Masking also offers a measure of increased speech privacy with the door open.
In practice, organizations designing with ceiling-height walls and sound-masking have realized both their anticipated speech privacy and cost savings.
In one example, the University of Southern California (USC) was struggling with how to achieve privacy between medical exam rooms in a healthcare consultation centre. With an open plenum, they attempted numerous successive design interventions to improve speech privacy. The addition of plenum barriers—effectively extending the walls to the deck above—did little to address the problem. According to Curtis Williams, vice-president of Capital Construction, it was the addition of masking that reduced the intelligibility of conversations between the exam rooms. This allowed patients and doctors to talk knowing their discussions could not be understood in adjacent rooms.
A major healthcare provider also recently changed its construction standards for medical office buildings away from deck-to-deck construction for similar reasons. After significant testing of mockup facilities, the company determined they achieved as good or better speech privacy with ceiling-height walls and sound-masking. They reported cost savings of hundreds of thousands of dollars for a project a little larger than 2787 m2 (30,000 sf).
There are cases where one may want to implement both deck-to-deck construction and sound-masking; for example, in spaces where it is likely raised voices or high volume media will be used (e.g. during video or teleconferencing activities), as well as in areas with high security needs (e.g. requiring confidential speech privacy). Additionally, if the facility features an open ceiling, full-height walls are recommended to ensure some degree of inter-zone isolation.
It is also important to note each closed space is its own environment. Therefore, the sound-masking system should allow for localized control of the masking frequencies and volume in each of these areas. If it does not, and several offices are bundled together into a single adjustment zone, compromises may need to be made in terms of the settings—risking performance and occupant comfort. Current technologies are easily able to offer control for each individual space.
In contrast to the fixed performance provided by room construction, contemporary sound-masking technologies also offer occupants personal control over the masking volume in their own office or other rooms. Various wall controls are available; some allow users to adjust only the masking volume, while others enable muting of the masking and/or paging, and control of the paging channel, depending on the permissions set by the system’s administrator. This way, occupants can control noise intrusion, but not their own speech privacy level unless the in-room control is designed to raise the sound-masking volume outside their space.
If a meeting or training room is large enough to allow the masking sound to impact occupants’ ability to communicate (e.g. over long distances), an in-room control also allows users to adjust the masking volume to a low enough level that voice clarity is restored, but overall sound quality is maintained. Though such occurrences are rare, they are not out of the question. Low levels of masking sound (e.g. 42 dBA) typically have no impact on audio-visual (AV) system performance.
Sound-masking should be implemented as a facility-wide solution. If it is used as a spot treatment, the transition in ambient sound quality will be readily apparent to occupants. Additionally, if it is only employed in open areas, the lower ambient level within closed rooms exposes those occupants to the disruptions caused by conversations and activities occurring outside their space. These interruptions force the office occupant to either close the door (which can be interpreted as anti-social) or endure the noise.
Building cost-effective and flexible closed spaces for true speech privacy can be challenging. Nevertheless, combining physical barriers with sound-masking can ensure effective results while helping to control the cost of initial construction and future changes.
Niklas Moeller, MBA, is vice-president of K.R. Moeller Associates Ltd. (Burlington, Ont.), a global developer and manufacturer of sound-masking systems. He has been in the sound-masking business since 1998. Moeller can be reached at email@example.com.