Message from the president: Managing expectations

by Greg Hofsted

Expectations can lead to problems and potential conflict in how we view our current circumstances, interactions with people, and overall well-being if not kept in check. Expectations are opinions and information about what the future might hold, based on strongly believed assumptions. We need to be more conscious and aware of the impact of our underlying beliefs and assumptions, as Albert Einstein noted, “Assumptions are made, and most assumptions are wrong.” Here are some strategies to avoid the pitfalls of unmanaged expectations.

Never assume

Do not assume someone has the same understanding of a situation, deadline, task, or project as you do. Have an open conversation about how something will be accomplished, how success will be measured, and when deliverables are required. When in doubt, ask clarification questions.

Communicate, communicate, and communicate

If you want to avoid frustration, misunderstandings, and unmanaged expectations, communicate with everyone on a regular basis. If you have a new team or project, you may want to over-communicate. Key milestones, personal objectives, team deliverables—get them all on the table and have everyone’s buy-in to reach the common goal. It is important to flush out differing plans, unrealistic expectations, and potential obstacles. These are all healthy points for discussion. Even more important is being proactive when things start to go off the rails. Open, honest, and transparent communication is the key to allow for alternate decision-making and group input, to reach the desired goal or outcome.

Anticipate expectations

Everyone has personal beliefs, biases, and opinions. The key is to understand the role of expectations in your everyday interactions with others. You need to remind yourself that goals are not the same as expectations. Goals are concrete statements based on reality and facts. Expectations are beliefs based on hope and opinions. Expectations are rarely stated in the open, they are usually hidden and somewhat subversive, unlike goals which are usually in plain sight for all to see. Being able to identify and navigate potential expectations will allow you to manage them…not the other way around.

Unmanaged expectations can lead to distrust, hurt feelings, and resentment. We can avoid these pitfalls by being more open and honest in our communication, thereby eliminating our expectations of others and expecting the same in return.

Leave a Comment

  1. Thanks Greg for this Fantastic Article!
    Managing Expectations should be a mandatory CSC Coarse that should be mandatory for everyone.
    We should all learn to do Manage Ours and Others Expecations better.


  2. Thanks Greg for these great words of wisdom.

    I always say that I shall have gone in psychology first, then architecture! Managing expectations would have certainly been on the program. Instead, it took me years of trial and error – and learning the hard way. Hopefully peopole will read your note and fast-track this learning curve…

    Take care,

  3. Great Article for many Managers and Execs trying to maneuver their people during these difficult times.
    Well Written and stated!

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