Message from the President: Keys to communicating effectively

by Greg Hosted

The efficiency and effectiveness of a construction project strongly depends on the quality of communication between stakeholders. Miscommunication can negatively impact a project’s schedule, the quality of the end result, the set budget, and even people’s safety. If things really go off the rails, legal issues can arise and at that point, there are no clear winners, only remorseful participants.

Most miscommunication issues can be mitigated by enhancing our communication skills in both personal and professional lives. We have the ability to improve ourselves and our relationships, by reflecting on our current situations, learning from our mistakes, and thereby enhancing future interactions.

Here are some effective communication skills.

Active listening

Try to listen twice as much as you speak and refrain from interrupting. Reflect and repeat what you have heard to the person. Active listening can lead to deep understanding.

Be clear and concise

Whether it is written or verbal, use simple language and appropriate terminologies that all parties will understand.

Non-verbal communication

We transmit information using our tone, facial expression, body language, posture, and attitude. Use eye contact to connect throughout the conversation to show that you care and are engaged and attentive.

Ask questions

When you ask questions, you show the other party you are engaged and interested in the discussion.

Be empathetic and understanding

The ability to understand and share the feelings of another person from their perspective can create meaningful bonds and enhance trust. We all want to be heard and understood.

Develop trust

Trust develops with small positive acts and actions over time. Trust requires a level of vulnerability, a willingness to be open about our feelings, and the ability to own up to our mistakes.

Effective communication skills require ongoing effort, reflection, and implementation.

As Mark Twain said, “Continuous improvement is better than delayed perfection.”

Leave a Comment

  1. Great message Greg. I printed the message to share internally.

    Wayne Yancey
    Associate VP
    Technical Resources and Specifications
    Seattle WA

  2. Great article!

    I think perhaps the heading, “Develop Trust and Report” is meant to say, “Develop Trust and Rapport”. :-)

    Gwen Nordstrom
    Service Technician
    Mission Group
    Kelowna, B.C.

Leave a Comment


Your email address will not be published. Required fields are marked *